With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Introducing 1. If it’s not a technical issue you need help with then we’re here to support you on. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. QuickStart, set up and connections. SpeedQuickStart, set up and connections. The white l. com 9. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Virgin Media and you have confirmed Child Safe is on. 6. any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. Child safe is switched on but has stopped blocking adult sites (it used to). 222. Options. Virgin TV 360. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 1. 0 for any website I want to block. Stay safe online. See for more details. Once logged in, select ‘My apps’ tab’. QuickStart, set up and connections. Not able to access websafe_setting page (able to go to update_profile page). Web Safe only works on devices connected to your Virgin Broadband at home. See. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Select Parental Controls in Virgin Media Web Safe. Please can you advise. So you can kick back and enjoy yourself, knowing somebody’s got your. Installed Web Safe on Mac. I just got a URL from the IT team for the VPN. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Click: Settings. Check service status. "There's a broadband issue in . Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. If the problem persist post back here to have issue flagged to the forum team. 168. org. Stay safe online. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 8 and/or 1. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Account - Cable. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. At least 30Mbps download speeds in every room or £100 one-off credit. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. So I’ve gone in. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. richard. Networking and WiFi. uk, which will give you a rough idea on if it's a single ISP in the UK that's. Thank you for your post and welcome to our community. 67. Account - Mobile. Child safe not working. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Staying safe online with Virgin Media Web Safe. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 100 and 194. No there is not; technically not possible. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. . - 5375863. Unlike some posts here, I want Child Safe to work. . None of which worked. not the VM Hub. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. Changing Virgin Media Web Safe Settings on a Mobil. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. Virgin Media. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. I was in. Browse Virgin Media Virgin Media Community. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Security matters. 2. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 100 and 194. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. I am now making a complaint to OFCOM on their website - suggest you do the same. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. I am sorry to hear you have been unable to make any changes to web safe. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. This has been working for ages without any issues. Have not changed anything at our end. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. Speed I’m losing the will to live. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. 123 and 194. Re: Child safe not working. I do not pay the extra £3 a month for the internet security. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. We created Web Safe for our customers to make browsing safety a no-brainer. 18-04-2022 18:13 - edited 18-04-2022 18:14. Virgin Media takes online safety seriously. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Please enter your email. 9. Try computers with Cisco’s OpenDNS using 208. not the VM Hub. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Unless virgin is specifically blocking the IPs of your. 168. Also, that you're using the Virgin Media DNS servers (they are 194. We recommend keeping Virus Safe on. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. 0 Kudos. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Go to solution. 4. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Not able to access websafe_setting page (able to go to update_profile page). Manage Your Account. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. 1. 0 KudosThanks for the quick reply. 1. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. 8. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Follow these steps: 1. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Networking and WiFi. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. 8. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Make your broadband work for you Find out more. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. Not good enough. Virgin Mobile. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. No bank or credit card details are required for the trial. Introducing 1. . If it’s not a technical issue you need help with then we’re here to support you on. Set Virus Safe to On ( on is normally ok for VPNs. Once logged in you will see 2 filters; Virus Safe and Child Safe. Reconnect your VPN if necessary. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. uk and @virgin. Virgin Media customers can get unlimited online protection. on 03-11-2022 16:13. on 08-02-2023 16:22. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Thank you for your post. New to Virgin Media Store Rent now. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. Seems to be OK this morning. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. QuickStart, set up and connections. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. I am trying to turn on the web safe settings but it's not working. 9. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. on 27-07-2022 14:17. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Having problems with Websafe again. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 1/help for sp. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. Welcome to the community and thanks for taking the time to post your issue on the forums. net, according to broadband news site ISPreview. I have effectively worked around this in a similar way. Options. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). If your Virgin Mobile is connected to your home broadband, you can browse protected. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Chatter and natter. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Networking and WiFi. Also check the dns settings of your vpn while you're there. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. co. I have an issue with my additional Virgin web email account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. QuickStart, set up and connections. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. I have just had VM broadband installed. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Manage Your Account. Anyway, I recently moved house (August) and kept the same package. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Same message - 5104291. Had a new Hub 5 yesterday to so say solve connection issues. 9. I got as far as the 'Choose a new password' section, but as I enter a new password (using just numbers and letters, starting with a letter) I get as far as the 7th character. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. However, it seems to have stopped since a few days ago. never-displayed Additional options Related Device or Service. Tried every browser, device, incognito mode etc. So I requested a password reset. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Further exclusions & legal stuff apply. Child Safe show is off but it's on and can't change it. I used to enable it for many years. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. . Contact the site operator for further help. After that, it’s just £3 per month (or £30 a year). 1. If you’d like to change the. Virgin Media Community. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. 1. Select “Firewall”. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 1 Kudo. 1. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. on 01-10-2022 16:28. It is showing as switched on but nothing is being blocked. Networking and WiFi. The results of queries to the Virgin Media DNS server gave the following results. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. 222 and 208. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. . I'm a Very Insightful Person, I'm here to share knowledge. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. VM will not dispatch any technicians while an area fault exists. Learn whether it’s issues in your area or faults with your services. Bypass Child Safe & Virus Safe. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. I've just signed up with Virgin Media and singing in to my account has been nothing but a. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Web Safe is an optional setting that does DNS based filtering. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Options. £8p/m extra or included with Gig1 or Volt. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. A VPN could also be used to bypass the Child Safe adult content filters. Stay safe online. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 4. ExpressVPN. Hub 3. 1. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. You could also try a tracert via VM to see if it hangs. The service status page is now working, with the following message. 0. Stay safe online. Post Reply Preview Exit Preview. 3. SpeedChild Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. " I cannot fix this. 8. 9. same issue for me as well, seems to be a wider issue than they think it is. My Virgin Media App. Excludes broadband faults and broadband network outages. Thank you for the help. 1. in Security matters 12-10-2023 No there is not; technically not possible. Connect to the router with a LAN cable. It's been on since the start. Virgin Media 'Web Safe'. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here? Child safe not working in Switched On Families a week ago; web safe not working in Switched On Families 2 weeks ago; Child Safe Not Working in Security matters 2 weeks ago; Child safe not working in Security matters 2 weeks ago; Child safe not working in Security matters 3 weeks ago QuickStart, set up and connections. The 1st reply was to wait 24-48 hours. co. Child safe is not working. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. For some customers the Web Safe adjustments are not functioning. Thank you for the help. run the Standard test and confirm the. So you can kick back and enjoy yourself, knowing somebody’s got your. Learn how you can change Web Safe settings to turn Child Safe off. Web Safe only works on devices connected to your Virgin Broadband at home. 8. 220. For a single one, you may be able to get an exemption. Security matters. Mobile Your Account. ”. I am able sign in to tv go app and webpage. It's been on since the start. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 05-04-2023 16:59 - edited 05-04-2023 16:59. Regards. It's the same for virus safe and child safe. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. never-displayed Additional options Related Device or Service. Thank you for the help. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. . Reply. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Networking and WiFi. 100). yesterday | Posted in Security. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Networking and WiFi. Apologies you are having issues with saving changes to your account. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Still not working. Apply the Public DNS to the computer / device / your own Router i. Abdelmonem. Virgin Media Community. Networking and WiFi. SpeedSign in to My Virgin Media a. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. Please enter your email. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. If the AS Name does not contain Virgin Media then:. 9. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. The disaster is that i have called the customer services for. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. The disaster is that i have called the customer services for. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 1. 1/help for specific device where Web Safe is not working. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Changing network settings to use any Public DNS should re-gain full access for the device. 100). At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. All the domains I tried work fine on Virgin Media. VPNs we tested to unblock various forbidden resources. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The process will be quite similar for other top VPNs like PIA, Cyberghost,. 168. Have turned setting off and. Do not post the resulting output. 168. Tuning in. Options. Great to hear that this is now working, be sure to keep us updated with how you get on. I added it to the 'allowed websites' list, and it's working fine. Log in to your Virgin Media account using your email address and password. Phone. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Simply return to the browser you sent the message in to check and respond. I’m pretty sure I had it turned on in my old house and it was fine. Yes still not working. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Thanks for taking the time to contact us via the Community. 0 Kudos. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. 1. 100 nslookup protonvpn. Account settings. Email not working. Register or sign. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Child Safe not working. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. So I did. I'm a Very.